Returns & Exchanges
At American Express Home, we want you to be completely satisfied with your purchase. If your new home decor or furniture doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier at any authorized drop-off location and keep your tracking receipt to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing